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Delivery Information

General
We use a wide variety of delivery services including Royal Mail, DPD Local, EVRI and Amazon Logistics to fulfill orders, based on destination, size and weight. Our partners can also use other courier services. As you proceed through checkout you will be shown the available delivery options calculated for your location and the weight of the order. Our aim is to offer cost-effective delivery and our policy is to subsidise, rather than profit from, postage charges. We are delighted to be able to offer a free delivery option to most mainland UK addresses.
FREE Mainland UK Delivery
Free Royal Mail DeliveryWe are pleased to be able to offer a free delivery option to most mainland UK addresses and this will be an available option during checkout. If you choose the free shipping option your order will usually be shipped by EVRI. Orders are generally delivered within 1-2 working days. You will also have the option to upgrade to an expedited service.
DPD Local
Northern Ireland, Islands & Highlands
We are able to offer LOW COST delivery of orders up to 15Kg by EVRI. If you choose this option, please allow up to 2-3 working days for delivery. 
Europe & Rest of the World
We Deliver - International Parcel ForwardingProleno has partnered with Forward2Me, the UK's top-rated parcel forwarding service, which allows you to shop with us from over 200 countries and have your purchases forwarded to your home location, wherever that may be, in as little as two days. You benefit from free shipping to your UK forwarding address (you will be given this when you create your free Forward2Me account) and you simply pay Forward2Me for the onward forwarding. Find out more & create your Forward2Me account here.

How it works:
Step 1 - You sign up to get a forward2me UK address. Follow the quick & simple steps to sign up with forward2me and receive your personal UK forwarding address.

Step 2 - You order your goods. Order from Proleno using your forward2me address as the delivery address.

Step 3 - forward2me receives and forwards your parcel. On receipt of your goods you receive a notification and the parcels show in your forward2me account. At this stage there is a choice of add on services such as Protect+ should you require them.

Step 4 – Your parcel is shipped. Make payment with a credit card, PayPal account or Bank Transfer. Once payment is made forward2me arranges to ship your package/s using your preferred shipping option.

Step 5 - Your parcel arrives at your doorstep. You will typically receive delivery of your parcel within 1-4 working days of the date of dispatch from the forward2me depot depending on the country you live in and the courier service used. This can also vary depending on local customs processes. Customs duties may be payable in some countries and are your responsibility. You will need to sign for your goods when they arrive. Shop with Ease

You can create your forward2me account here.